Change & Payment Return Policy According To Sunnat E Rasool ﷺ
At Original Brand Collection (OBC), we aim to ensure a smooth and trustworthy shopping experience for our customers. Please read our return and refund policy carefully before placing an order.
Returns
We do accept returns under certain conditions. If you receive a product that is damaged, incorrect, or not as described, you may request a return within the eligible time period.
Return Processing Time
Once your return request is received and approved, the processing time will take 4 to 5 working days. After inspection and approval, your refund or replacement will be processed accordingly.
Open Parcel Policy
We offer an open parcel option for your convenience. You are allowed to check the parcel at the time of delivery before accepting it.
Cash on Delivery (COD)
We provide Cash on Delivery (COD) service for your ease and secure shopping experience across Pakistan.
Proof of Issue (Important)
In case of any issue with your order (damaged, wrong, or missing item), you must send a clear video of the parcel before opening it to our WhatsApp number for verification:
📱 WhatsApp: 0092 321 786 0236 | 00923217860474
Refunds
Once your return is received and inspected, we will notify you regarding the approval or rejection of your refund. Approved refunds will be processed through the original payment method or as store credit, depending on the situation.
Contact Us
If you have any questions about returns or refunds, feel free to contact us:
📱 WhatsApp: 0092 321 786 0236 | 00923217860474
📧 Email: originalbrandcollection.obc@gmail.com